FAQs

Same day around Accra and Tema for orders before 2pm, and 1 to 3 working days for the rest of Ghana. You get tracking details once your order is dispatched.

Mobile Money (MTN MoMo, Telecel, AirtelTigo) and debit or credit cards. Payment is confirmed before we ship.

Yes. We import from authorised UK and US channels and check every unit for an intact seal, a valid batch code, and a future expiry date. Nothing grey-market, nothing repackaged.

Sealed items cannot be returned once opened, for safety reasons. If an item arrives damaged, wrong, or near expiry, message us within 48 hours and we will replace or refund it in full.

No. We can tell you what is in a product, but we are not your pharmacist or doctor. Follow the label, and check with a health professional before starting anything new, especially if you are pregnant, on medication, or managing a condition.

After dispatch we send tracking by phone or email. You can also visit the Track Your Order page or call with your order number.

All of Ghana. Accra and Tema are same day before 2pm and next day after, major cities like Kumasi and Takoradi are 1 to 2 days, and everywhere else is 2 to 3 days.

Our live support details will be published on the Contact page once the public phone and email channels are ready.